Comments From Those We Have Served
I recently lost my father and i have to say that michael... read more
I've never had to plan something like this before and their direction... read more
Very good service and served with a heart to satisfy client
Everything was so professionally done and we had a perfect young man... read more
All whom I met with showed exceptional help compassion and patience
Kind courteous attention to details and price
Had a very positive experience with setting up the pre-arrangements and ultimately... read more
It was plain to see that all staff members work hard ... read more
Elizabeth was so helpful in every way.
Very professional and caring
We were interested in our final remains taken care of and your... read more
So very nice and friendly
We were fortunate to have Michael Gubista assist us with mother's passing... read more
I am being honest
Made a very difficult time easier
Michael Gubista did an excellent job. Professional and courteous in every... read more
Everything went according to plan!
From start to finish everything and everyone was extremely professional and caring
Exceeded my expectations. All staff and services professional
Duane and his staff were super compassionate and treated my mother with dignity.
Satisfied with all.
Michael Gubista was extremely kind compassionate and helpful to myself and... read more
Service was excellent in every way
You are care and concern
We appreciated how everything was taken care of for us
All of your staff were professional personable experienced kind... read more
Wilmington Funeral and Cremation was wonderful But especially Kindal Blanks was perhaps... read more
There was absolutely nothing that wasn't done perfectly.
Coleen . Made us at ease and was just awesome.
Personal service & helpfulness
Doug is a personal friend
Doug was comforting and compassionate. In a few minutes he knew exactly... read more
My first time to have to do this and Michael just made... read more
The arranger Colleen was very compassionate and very helpful. Made myself... read more
It was a tough time for my family and Michael walked us... read more
Due to Doug's excellent service for both my father in law's and... read more
Mr.Duane Howlett is the sole reason
Doug Bevell was wonderful
Everything was perfect
The care and concern showed our family.
Cleanliness professional and sincere kindness! Michael was awesome with both... read more
Excellent service in treatment from start to finish
Your staff made everything as painless and professional as possible for our family
Duane was very friendly helpful supportive and professional.
Colleen took care of our needs beyond expectation.
Very pleased with everything
You all served our family in an excellent manner
I felt they took excellent care of me and my family
Doug Bevell was amazing to work with! My husband died suddenly and... read more
Doug Bevell was amazing to work with! My husband died suddenly and... read more
I thank god for Elizabeth Daniels even today. She truly was an... read more
Satisfied excellent we feel cared about.
I feel like I have been treated in a respectable manner
clear and concise communication help in providing an understanding of the... read more
As a retired EMS person I have many experiences with funeral staff.... read more
Very professional very nice and understanding
Very comfortable - like family
Mr. Bevell was the most helpful and kind person we could have.... read more
Colleen was wonderful from our first call. Colleen accommodated us and stayed... read more
Kindal helped us through a time that we could never have imagined.... read more
Professional service with high quality
My father passed away last month unexpectedly. I immediately called Colleen Heck... read more
The staff was very friendly and understanding and Crystal helped us get... read more
The way Shellie took control of the things that our sons and... read more
I was satisfied all the way around.
You went above and beyond to help us at a most difficult time
Did a great job. Professional and courteous service
Excellent service and assistance
Everything ran smoothly and Duane was very prompt in responding to me... read more
Michael went above and beyond to make sure me and my family... read more
Met all needs in a timely professional manner.
All services were excellent with capable and caring staff
Michael is a voice of comfort with every interaction I had... read more
Doug handled everything from the preneed discussion to returning my mother's remains.... read more
This is the first time I have had to use these kind... read more
Everything I experienced with the staff and that present time was... read more
I was made very comfortable in not such a comfortable time in... read more
All things handled professionally and amiably.
You deserved it. Never dealt with funeral before wasn't sure... read more
From the first phone call to receiving the ashes we were... read more
Doug did everything in his power to handle my father's remains in... read more
Doug was professional comforting empathetic and caring.
I was well pleased with all services
Thank you to Wilmington Funeral and Cremation for the excellent service provided... read more
Everyone we came in contact with knew what we needed and were... read more
The staff was super friendly and understanding.I made it clear to them... read more
MikeGubista was professional and curteous. He spoke in a firm caring... read more
They were all very professional and all my needs were met.
PROFESSIONAL AND CARING STAFF. LOVED THE ACCESSIBILITY OF THE WEBSITE. ... read more
Extremely competent and not rushed
Very helpful and attentive to the family needs
Very thoughtful accommodating
Caring and compassionate service!
Their professionalism kindness and respect
Everything went smooth
This is an extremely difficult time for my family. We were... read more
Excellent in all aspects
Everyone was so nice.
Everything went very well and was treated with respect.
Very friendly staff.
From start to finish Michael made it comfortable easy ... read more
Colleen was great. We unfortunately have been to this... read more
We got excellent attention and the service was fantastic. My... read more
Everyone we met made a very difficult time easier with their compassion... read more
Everything went as discussed.
Crystal was so compassionate and informative. She was a joy to... read more
I have never been treated this well before.
Excellent and caring service.
Everything was expedited and handled with care.
The service I received both times I have used your company has... read more
It was a tough time and your staff was very understanding and comforting.
Matt wasn't able to help me at the time and referred Elizabeth.... read more
Very compassionate and caring yet very efficient.
Very caring staff. Doug is the best!
I got excellent service.
Everyone I know that has used your services has been very pleased... read more
Your professional approach to my loss. I was treated well all... read more
I really liked the service I got.
My mom didn't want a service so what we needed from the... read more
Colleen worked with me in coordinating paperwork for my out of state... read more
Elizabeth was professional
Everyone was professional and very friendly
Although this was one of our saddest experiences ever, Mr. Duane Howlett... read more
I had no complaints.
They are was just sweet and nice and Doug Bevel help us... read more
We were in contact with Brian Kind and he was very helpful
Because the funeral home answered all questions nicely helped me understand... read more
everyone was so kind and helpfull in our time of need.
We felt Doug really cared about our family and did everything he... read more
We were very satisfied. Everybody was kind compassionate and very caring
It made a difficult situation very easy
Very happy with service. Kindness and detail showed by all staff
Very professional people to work with
My family was treated with respect and as if we were the... read more
Mr Doug was there for me from the phone call right down... read more
You guys are very professional kind loving and caring
Great service with excellent clarity of options and sensitivity to family members
I am so pleased with how such a difficult and painful death... read more
Everything went well and Doug Bevell is a pleasure to work... read more
All your people are excellent and Colleen Heck is a real asset... read more
We were very pleased with the care and professionalism Elizabeth gave to... read more
Wonderful service and consideration.
It was a great experience. Staff was kind and helpful in... read more
Excellence in service
Michael was extremely kind and helpful with all his manners and explanations... read more
Service was prompt flexible and thorough. I have only good thoughts... read more
The care and compassion the entire staff showed to our family was... read more
During an extremely difficult time the care concern services... read more
It went relatively smoothly and thestaff was very supportive
My daughter's death was unexpected but pre-arranged. Elizabeth Daniels was my appointed... read more
Doug made the awful experience of losing my father easier to handle.... read more
The service we received was professional timely and caring.
Kathleen was wonderful always available for questions. Having never planned... read more
Superior service and compassion in every aspect. Treated me as if... read more
I just love this place and the staff make you feel like... read more
Most compassionate staff. Very caring and professional at such a time of loss
Great service both times I have used you.
Beautiful setting and service.
Our funeral director was conscientious compassionate and direct. He made... read more
The service provided was sensitive and excellent
My mother passed away at the beginning of the COVID-19 lockdown and... read more
My wife and I were very happy with all services
You answer all questions help I was given and care given... read more
A very friendly staff
We were treated like VIP's
I feel like my needs were met
All my expectations were met
Our every need was anticipated and handled in a very professional but... read more
Doug Bevell was so caring and helpful
Very concise and straight-forward
The service is dignified thoughtful and prompt
Michael was the gentleman that took care of us. Nicest man I... read more
Everything went with caring and concern in our time of need. Our... read more
Staff are all extremely caring compassionate understanding and very friendly.... read more
There are no words to properly express my gratitude to Elizabeth Daniels.... read more
We are new to NC having moved from NY 18 months... read more
Expense were high for just a cremation process only. There was... read more
My family and I were treated very well and making all of... read more
We are new to this area-June 1 of 2020-we were very impressed... read more
You were kind and we love Duane!
Our whole family could not have received any more understanding friendly... read more
Wilmington Funeral and Cremation went above all expectations. The staff the... read more
Everything was great
No bad experience. Available when needed
Being from PA we were not families with any funeral homes... read more
Because it's true
In preparation of dad's passing each staff member was kind and... read more
Michael Gubista--he couldn't have been any better!
I rated this way because Micheal went above and beyond. Between setting... read more
The staff. Colleen was absolutely wonderful she went above and beyond all expectations
The care and attention to detail was all around professional and caring
Such a caring and dignified experience
Excellent caring service
The service I received was wonderful!
Colleen was our director and she was extremely helpful thoughtful and... read more
The devil made me do it Was pleased
Was impressed with all WF&C does for the community/outreach for veterans
Everything was carried out with dignity and exactly as I asked.
Doug made a very difficult time more bearable. Doug is awesome
I WAS COMPLETELY SATISFIED WITH ALL ASPECTS OF THE WAY THINGS WERE DONE
You took care of everything for me. When I made changes... read more
Have used before. Have recommended to others. Very pleased.
Superior service and kindness
Mr Bevell was very respectful and considerate and the whole process
You made a difficult situation far better
Outstanding personal care and compassion. No pressure for unnecessary services.
Service and reputation
Great final place for my wife to be at.
I was pleased with everything.. thank you so much
Everyone was so good to me. THANK YOU
Don knew what we needed Was recommended by people we trusted... read more
Michael was very warm and kind to the situation
You made things so easy at this bad time
I was upset and confused and your staff took the time to... read more
Elizabeth was extremely helpful
The people are friendly and nice
Everytime our family and friends have used your services we have... read more
Expert and professional service.
My only visit to your funeral home as to thank you for... read more
Everyone and service perfect
Everything went smoothly and there was respect and kindness
...Everything was perfect. Thank you.
Michael Gubista and your accommodations were incredible. He made everything go smoothly... read more
Thank you for assisting us during this very difficult time. Duane was... read more
Everything provided gave me comfort during the very worst time of my life.
So helpful and caring and took our requests and made them happen
Did a good job. The only problem I had was I had... read more
The professional way things were done. Robbie was so professional in caring... read more
Everyone went above and beyond. Very pleased with everyone
I'm very satisfied with their service
Wilmington funeral has served our family three times. I’ve always been impressed... read more
Extremely good service at a time of sorrow.
Cleanliness professionalism attentiveness to our needs and working with us... read more
I was very happy with everything.
Matt Payne is exceptional in his caring ways and professionalism. He allows... read more
Professional caring empathetic
I couldn't have asked for more
Staff went above expectation in this emotionally draining time
Good service. All were very caring and thoughtful.
The staff is absolutely the most amazing genuine people that I... read more
They deserve the highest ratings in all area's. They treated us very well
Compassionate people took care of every aspect of service needed
Michael worked diligently to meet our requests
Very professional and understanding
I rated this way because at this time you are Grieving and... read more
We're had nothing but great communication during the process and super follow... read more
Your entire staff but mostly our time was with Michael ... read more
Staff friendly...courteous...willingness to work with you...
Overall good experience
We were very pleased with the professionalism and service. They made it... read more
Professional services and sincere caring
Actually I would give them a superior + rating on a #12
Elizabeth was extremely attentive and professional.
Have no complaints
Extremely professional! Seemed to genuinely care about our family
Michael was friendly understanding and explained everything in detail
Previous experience as a Mortuary Aide and visitation director for another firm.
The overall experience was handled in a way that helped out family... read more
The staff and facility was exceptional. Colleen was very accommodating on... read more
Confident with all that was explained to me in regard to my... read more
We were very satisfied with the attention to detail
Pleased with services
REVIEW MY THOUGHTS AND EXPERIENCE WITH THE STAFF AND ALL SETTINGS.
Doug Bevell is the most professional and kind man I have ever... read more
I had a Excellent experience with dads service in 2007 with Doug... read more
I cannot speak highly enough about our experience with the Wilmington Chapel
Easy deserved this rating
You told us things we didn't even know. You knew exactly what... read more
I received the service and care I needed all the way.
Your staff was very friendly and extremely helpful.
Everyone that helped me during this difficult time did so in a... read more
Everyone I came into contact with was very kind soft spoken... read more
Very caring and professional
Wonderful caring staff and great service
So professional and compassionate-really really good expertise
Everybody show me and my family a great deal of respect
Everyone were wonderful accommodating and so organized
IN OUR TIME OF NEED DUANE AND THE STAFF MADE A... read more
Outstanding service from Crystal Trainer and Elizabeth Daniels
Appointments were promptly made. I did not have to wait.
I have had a long history/relationship with WFC from the veteran community... read more
The care and consideration of Doug Bevell was outstanding--he was great throughout... read more
My mother was treated with care and concern and every interaction was... read more
I was very pleased with all of the help I received. Michael... read more
As soon as Michael stepped up. I was relieved and reassured and... read more
Professional knowledgeable sensitive to needs of the family affordable... read more
My family and I were very pleased with the services provided overall.
The way the employees and staff did their jobs was above everything... read more
Very professional. Met our needs exactly
After initial visit I just know this was the place for my needs
Duane Howlett is an asset to the funeral industry and to Wilmington... read more
You are an excellent company focused on customer service
Professional personable staff!
We love Crystal! She and Wilmington Funeral and Cremation are such good... read more
I could not have asked to have had such love provided for... read more
For the first time od doing this they made everything very easy.
I found that cremation is less expense than full funeral services and... read more
Very kind to me and my family
We like this funeral home
Staff went above and beyond to assist my family and I with... read more
Your staff made the second most difficult time in my life a... read more
Superior service total experience
Beyond my expectation during this hard time
Myself as well as my children rated Michael as the best we... read more
We were extremely satisfied with our experience. Our needs were met quickly... read more
The situation was handled as best it could be with empathy and care
Professionalism and courtesy of staff
SERVICES WAS THE BEST AND DETAIL WAS VERY GOOD..
The process was simple and timely
Everyone was courteous sympathetic to our needs
I like your business-also family like you
I love all of you!
I was pleased and put at ease
Very nice overall made me feel at ease and so helpful
The service I received was outstanding I was out of town... read more
I called several funeral homes and Elizabeth was a 'true consultant' during... read more
Because I was totally pleased. I had conducted several services in this... read more
You did all the hard work giving us time to grieve
Extremely nice and empathetic staff during the time of need...Doug Bevell defines... read more
Very helpful in choosing the right plan
Compassionate kind friendly staff and professional handling and management for... read more
Our arranger Elizabeth was incredible. It's hard to mix professionalism kindness... read more
Everyone was extremely gracious and compassionate in dealing with a difficult process.
We were so impressed from the very first time we walked in... read more
Y'all were very nice great people to deal with
The friendly staff-professionalism-very helpful in planning service-always helpful in answering questions
Although brief encounter with the staff they were prof and respectful
The Staff is Amazing.
Because y'all were superior
Experience in veteran's arrangements and personal relationship with staff. Compassionate and flexible.... read more
Elizabeth did a wonderful job-compassionate. Went above expectations with need to get... read more
Reputation and our previous involvement with the organization (business)
They were very attentive and kind
We needed a lot of help-and Elizabeth held our hand. Above and... read more
Doug is a wonderful compassionate person. I do not believe I... read more
For the relaxed feeling upon first meeting
Very friendly staff
Professionalism attention to detail
Michael was extremely responsive and helpful
Overall superior service
The funeral home did an excellent job I and my family... read more
EVERYONE WAS SO PROFESSIONAL BUT STILL YOU COULD SEE THEY STILL CARRIED.
I was pleased with the service I received from Michael Gubista.
Impressed by kindness and empathy
Was very pleased
I have been extremely satisfied with facility and personnel
Friendly staff patient responsive when we changed items
Everyone was very nice
Because you all especially Elizabeth were so helpful and kind... read more
From the moment they were called to hospice from the moment... read more
I was very satisfied with the process
Michael was wonderful. He made us feel very comfortable. At the worst... read more
Friendliness caring and service
A great staff- comfortable nice funeral home
staff is so nice and care about the people they serve.they are... read more
It was the most overwhelming time of my life and I felt... read more
Family was very well pleased
I've never had to deal with a funeral home but everyone there... read more
Everyone was so caring. During a difficult time they made the process... read more
I think my friends would be pleased with the service
I was very pleased with service. Michael came to my house
We didn't have but one issue the entire thing and there was... read more
Compassion caring professional respect loving dignity
The personal and genuine attention and kindness that myself and my family received.
I was so impressed with everything you did for my husband and... read more
Due to very friendly and professional but (illegible) attention
Your entire staff is absolutely amazing very knowledgeable and sensitive... read more
Under circumstance/overall experience was good
Shelly and Michael were so professional and caring-can't thank them enough!
I have recommended your firm to several people. Your firm is definitely... read more
We are repeat customers they have always done right by us
Attention to details and flexibility during hurricane Florence causing so many delays.... read more
Thank you for giving our life long friend Tom Zaloski the... read more
I will only say.. For Mrs. Carleen Zaloski - RIP Tom Zaloski.... read more
I was very pleased with the service my family received. Peggy Barger
Great customer service
This was so hard. The staff treated us with dignity and love-it... read more
I was very pleased with everything
The staff was very friendly and professional. Plus Mrs. Colleen was very... read more
I felt comfortable at a very emotional time.
Elizabeth Daniels was exceptional in helpful and (illegible) to me and my... read more
The staff really great and helpful. They were patient and answered my... read more
Sincere care professionalism.
Everything went smoothly like clockwork.
You went above and beyond making sure your previous coworker was handled... read more
Liked the services provided to me and my family.
Very professional environment and businesslike.
The service was good.
I am in Pittsburgh and had to arrange long distance services and... read more
Great and friendly service.
My husband did a survey for a memorial group about seven years... read more
Excellent professional courteous service and pleasant efficient staff. Wonderful facility and... read more
We were very happy with the service we received.
Service was both professional and seamless.
Outstanding care and compassionate.
Because Elizabeth Daniels did an excellent job. She was so kind and... read more
Everything went smoothly.
Everything went smoothly especially as our loved one wasn't local and... read more
Excellent service friendly people and genuine care of everyone.
Even though I had pre-arranged most of the funeral several months ago... read more
Elizabeth was absolutely wonderful.
We were confident in the professionalism from the beginning.
Because we could not of gotten better treatment anywhere.
I felt very comfortable upon entering facility was welcomed warmly; options... read more
Extremely satisfied with all aspects of services provided.
I could not have asked for better service every step of the... read more
Our Arranger was absolutely amazing and went above and beyond to help... read more
Very cordial and professional at a difficult time.
You made everything easy and concise.
Was extremely pleased with service provided.
Fantastic first rate experience.
Jeff and staff did an excellent job with my family member.
Doug Bevell is exceptional in his knowledge and his genuine care and... read more
My Aunt had made pre-arrangements for cremation and I am so... read more
The kindness and professionalism of your staff meant a lot to me... read more
I did not deal with your firm directly. My mom passed... read more
Gave excellent service and were very caring people.
Everything was extremely caring and understanding. Thank you.
Jeffrey Rynaski was very kind.
Doug Bevell went above and beyond to ensure that the entire process... read more
I was pleased of how I was made to feel comfortable and... read more
Courtesy and proficiency. A true understanding of our needs.
I was impressed with Michael his voice was soothing. The... read more
Because there was no pressure all kindness in the way they treated... read more
We were dealing with an unexpected sudden death staff was... read more
We couldn't have asked for more caring attention than we received.
Professional staff--everyone was very caring and respectful
Every one of your staff was amazing!
This is the second time we have used this business -- the... read more
Pleased with services and professionalism.
Great People and Compassion
They were all so kind and helpful.
Very satisfied with everything.
Because you and your staff earned every mark and our family thanks you.
Very nice service military and Masonic
Little unexpected acts of kindness are worth so much. The warmth... read more
The level of compassion shown to my family during this time of... read more
Have known Doug as long as he has been in our area.... read more
Because as hard as death is it is nice to be... read more
Balanced care no big 'sell' of additional service that we did not... read more
Because Doug makes you feel like a member of his family.
Your reputation and first hand experience.
I was amazed by our treatment because we had very little money... read more
Attentive compassionate staff better than average pricing and very good... read more
I was treated with kindness everything was done with care for... read more
Everyone was very friendly
I was very pleased in the way everything was handled just the... read more
Everything went smoothly. There were no problems with the service.
IN a very difficult time I was pleased with the handling... read more
I was very satisfied with the way I was treated. I already... read more
Everything you did deserves the highest score.
I worked with Elizabeth and she was so caring and compassionate from... read more
If you are perfect you have nothing to strive for.
Excellent service and care.
Very friendly and personal caring staff.
I was so very pleased with the ease of the process and... read more
The situation is always difficult but Doug Bevell was there when we... read more
The care that was given to us and understanding and explaining all... read more
Very good service and affordable.
All in all very satisfied.
You deserve it and later I intend to make arrangements for myself.
A most respectable and courteous staff, I am most pleased with the... read more
My experience was really pleasant and easy.
Care and concern received from staff.
Start to finish a great experience This was my first time dealing... read more
The staff made every encounter feel personal and like they would take... read more
I didn't have any bad experience with your service. Everyone... read more
They did a wonderful job in this most difficult time for me.
Doug Bevell took over and made all arrangements I did not... read more
Duane Howlett went way above to make things easy for me. I... read more
Everyone there is so kind and the company's condolences was so grateful... read more
Excellent service have taken care of my mother and father. Very... read more
Easy to talk with listening to our needs price and... read more
The care and attentiveness was simply the best.
The staff was caring and knowledgeable.
I felt very welcomed and everyone was so polite. This was... read more
Services and staff
I was very pleased but everyone needs room for improvement.
Colleen was very helpful and to the point.
The place is beautiful! Clean friendly and professional!
The service and care given by the staff is excellent. They treat... read more
This was a very unexpected death and the staff was very sensitive... read more
Professional service. No sales pressure to get a higher cost service. They... read more
They are superior caring and loving.
Nice facility and outstanding directors (Michael and Duane) my experience.
Everything went so well.
I thought everyone was extremely helpful and considerate.
My son died unexpectedly with no insurance policy. Trying to come up... read more
Great service and support.
The services preformed were fine. Hopefully I won't have the need... read more
Made an overwhelming experience much easier and everyone was so kind... read more
Everything was very professional the kindness and the care.
Could not have been handled any better in my opinion.
friendly easy to contact and speak with easy to make... read more
Service was great and staff work was impeccable.
They were awesome and caring in every way.
Great staff services and price
Everything was handled so smoothly and with care.
Everyone was helpful and very nice.
Everyone was so thoughtful and considerate of our situation.
Your staff is efficient mannerly friendly and all together well... read more
From my first meeting with Michael Gubista to the lovely Elizabeth Daniels... read more
What happened to our family was unspeakable but Doug came in and... read more
Excellent and kind services.
This was my first experience with cremation of a loved family member... read more
Everybody was very thoughtful friendly.
I couldn't have received more compassionate empathetic and understanding care!
In our opinion everyone did above and beyond what we expected.
The care that Doug Bevell gave me
Shellie Smith is asset to your organization that second to none! I... read more
Felt like we were family!
All our needs were met.
You showed a lot of concern and care for us.
Superior customer service.
You handled my mom and step father with care and compassion
Satisfied with your service
Our family was extremely impressed with our experience with the staff and... read more
The staff made the most unpleasant experience of my life as... read more
We were well pleased with all aspects of the services provided.